LANDMARK AVIATION - THE COMPANY
Welcome to Landmark Aviation,
where uniting exceptional customer service and uncompromising safety standards
is our primary focus. Headquartered in Houston, Texas, Landmark Aviation is a
portfolio company of the Caryle Group. Landmark's current network includes fixed
base operations in Europe and Canada, as well as across the U.S. In addition,
Landmark offers Aircraft Management and Charter Operations along with MRO
services, and also owns and operates Encore Support Systems.
Landmark's operating philosophy is based on two critical elements: customer
service and safety. Achieving the highest standard in these two areas is
dependent upon the training provided to customer service and line personnel, as
well as the available technological resources. We believe that the consistency
of our services throughout the network and the familiar layout of our facilities
provide customers with an important sense of identification that creates loyalty
and ensures a long-term relationship. Although we strive to maintain a common
"feel" at each of our locations, we have been successful at integrating the
local flavor and individualized service that customers have come to know at each
location.
Landmark is dedicated to hiring qualified and committed
customer service and line personnel. Landmark employees complete rigorous
training programs with proprietary technology to provide unsurpassed service to
our customers. We have developed and executed operating policies and procedures
that draw on the highest military and commercial standards. In addition, our
training, both recurrent and new hire, is based primarily upon NATA's Safety
First program which provides education on all aspects of FBO operations. The
NATA course is modular and includes progressive testing which must be
successfully passed in order to receive certification. In addition to the
technical procedures, the course covers operational safety, commonly used FBO
equipment, and customer service issues.
Our focus and commitment is to provide an unsurpassed customer experience at every location in the Landmark Aviation network.